Shipping Policy

Shipping Policy and Processing Times for Max and Me Designs

GENERAL INQUIRIES

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Max and Me Designs – Shipping


Cut off dates for peak periods (Father’s Day, Christmas etc)

Please see our order cut off dates page for full details


Current Processing Times

All our personalised products are custom made especially for you. The current turnaround is 3-5 business days.

Please contact us if you need something sooner and we will do our best to accomodate your needs.


Shipping Within Australia

FREE SHIPPING with Australia Post. Your order will be shipped from Melbourne, Australia with online tracking and will require a signature upon delivery.

An upgrade to Express Post is available upon checkout. Please use the Australia Post delivery calculator to estimate the date of your delivery:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/

You will receive an e-mail from Australia Post with the tracking ID once your parcel is on its way from our hands to yours.


International Orders

FREE WORLDWIDE SHIPPING with Australia Post. Your order will be shipped from Melbourne, Australia via standard airmail. Please note this shipping method does NOT include tracking.

An upgrade to Australia Post’s Pack and Track Service is available and highly recommended. This service offers International tracking and delivery within 4 to 12 business days.

Alternatively if you need it quickly Express International Courier is also available upon checkout (estimated delivery window of 3-6 business days).

** Please note these delivery times are ESTIMATES only and exclude any unexpected delays due to customs.

Compensation will not be offered for any delays due to customs clearance or delivery delays due to the postal provider which are out of our control **


Customs and Import Duties

International Customers please note – I am shipping from Melbourne, Australia. Any import duties, or taxes are the responsibility of the purchaser. I cannot accept responsibility for any customs issues or refusals.

If you are concerned about your country’s customs laws, please investigate before purchase. If a package comes back to me from customs in the original condition, I will refund your money minus shipping charges.


Cover for Loss or Damage in Transit

All Max & Me orders are packaged with the utmost care to protect them during transit and will be shipped to the address provided upon checkout. Please check your delivery address is correct before ordering.

Please contact me if you wish to include transit cover for loss or damage during transit.


Ship to a Third Party

If you have ordered an item as a gift, it can be shipped directly to the recipient. Simply leave a comment with their name and address upon checkout.