Returns & Refunds

Returns and Refund policy for Max and Me Designs

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Max and Me Designs – Returns & Refunds


Returns

Every item in our store has been created with love, attention to detail and the utmost care. We take care in describing items as clearly as possible and in packaging them so they arrive to you safely. Please note, colours may vary slightly from what you see on your screen.

If you are not happy with your item, please contact us within 14 days of receiving your item and we will do our best to resolve any issues.

We take pride in the quality of our work and will only ship an item that meets a high standard. However, if you feel an item is faulty, please contact me ASAP.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All personalised orders are exempt from being returned and are non refundable.


Refunds

Return the item in original condition (via Registered Mail) and a refund will be issued within 3 business days of receipt.

You will be responsible for paying for your own shipping costs for returning your item.